Honest answers to the questions clients ask us most often. If yours isn't here, send it through — we'll add it.
We focus on four commodities: rice (from our own facility in India), sunflower oil (Europe), energy drinks (Europe), and coffee (South America). We deliberately keep our range focused so we can do each product line properly rather than spreading thin.
We act as principal. That means we take ownership of the product, carry the operational responsibility, and stand behind the contract. We are not a broker chain passing the order down the line.
For most products we work at full container load (FCL) or above. Smaller volumes can be possible depending on the product and destination — get in touch with your specifics and we'll tell you honestly whether we are the right partner for that order.
EXW, FOB, CIF, CFR and DAP are all routinely available. The right Incoterm depends on your operation and the destination — we'll advise as part of the quotation.
Standard turnaround is within 48 hours of receiving a complete enquiry. Urgent or complex requests we'll acknowledge the same day with a realistic timeline.
Commercial invoice, packing list, certificate of origin, phytosanitary or health certificate where applicable, bill of lading, and any destination-specific paperwork (halal, organic, etc.) when relevant. We arrange this end-to-end.
Yes — particularly for rice and energy drinks. We need a clear brief, agreed specifications and realistic timelines, and we work back from your launch date.
Worldwide, subject to destination-country compliance. We currently have active flows into Europe, the Middle East, Africa and Asia.
For rice — produced in our own facility — we control specs directly. For partner-sourced products, we audit suppliers and request third-party inspection where the order or destination warrants it. Quality clauses are written into every contract.
Question we haven't covered?
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